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Free Shipping with UPS
30-Day Return Guarantee
More than 75,000 satisfied customers
Experience unparalleled comfort and support that makes you forget you’re even wearing shoes.
We ship all our orders within the US with UPS. Order before 11:00 PM and your package will be shipped the next day, free of charge. That means fast, reliable delivery at no extra cost.
Not quite satisfied? No worries! You can easily and quickly return your order within 30 days of receipt. We make sure the process goes smoothly, so you don't have to worry. Please check the Refund Policy and FAQ in our website footer for more information.
Susan & Mary Charleston has proudly served over 75,000+ happy customers.
With an average rating of 4.8/5.0, our community’s trust is the foundation of everything we do.
Martha E.
Right fit
This fit is perfect and the fabric feels so soft. Very happy with the quality – will definitely order again.
Janet H.
Super easy process
I loved the fit, but ended up wanting a different color. The return process was super easy. I got my replacement quickly and free of charge. Couldn’t be happier!
Natalie L.
Lovely quality
The fabric feels soft yet durable, nothing cheap about it. You can really tell the quality is there.
Amanda F.
Super fast delivery
I ordered on Monday, and it arrived the next day. Super impressed with the service and packaging.
Karen E.
Glad I tried it
I don’t usually shop online, but this time I decided to give it a try, very happy with my purchase.
Carol B.
Totally recommend
I ordered 2 pairs of loafers and they’re amazing, the quality feels premium and they look even better than the photos.
From a tiny dream in 1999 to a beloved brand embraced by women across the country — what started between two sisters has grown into something bigger than we ever imagined.
26 years later, we're still creating pieces we love, and we're more grateful than ever for the community that made it all possible.
To thank you, we're celebrating with up to 80% off during our Anniversary Sale — a heartfelt gift from us to you.
*Discounts are automatically applied at checkout. You can also combine different items.
With love,
Susan & Mary 🤍
We're here to answer all your questions!
You can track your order by entering your order number together with your email address or phone number, or simply by entering your tracking number. Once you’ve entered the details and clicked "Track," you’ll see the current status of your order.
It’s normal for the progress bar to remain on "Info received" until the package is delivered. Updates about your shipment will appear at the bottom of the page as it moves through transit.
We ship all our orders within the US with UPS. Order before 11:00 PM and your package will be shipped the next day, free of charge. That means fast, reliable delivery at no extra cost.
Not quite satisfied? No worries! You can easily and quickly return your order within 30 days of receipt. We make sure the process goes smoothly, so you don't have to worry. Please check the Return Policy and FAQ in our website footer for more information.
Our clothes fit exactly as indicated in the size chart. You will find the size chart with each product, so you can always choose the right size and be sure it fits perfectly.
Have a question or need advice? Don’t hesitate to contact us. We are here to assist you and provide expert guidance.
Email: info@susanmarycharleston.com
Monday–Friday: 9 AM – 5 PM
Saturday–Sunday: 10 AM – 3 PM
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